Loginova is a modern, all-in-one Transportation Management System (TMS) purpose-built for trucking carriers. Our SaaS platform helps fleet operators manage dispatch, accounting, safety, maintenance, and compliance — all from a single interface. We also power AI agents that handle recruiting, driver orientation, and broker communication 24/7, letting carriers grow without adding overhead.
Trusted by 20+ carriers and growing fast, Loginova is at the intersection of logistics and AI. Joining us now means you will have a real impact from day one.
Role Overview
As a Customer Success Intern at Loginova, you will be an essential part of our small, hands-on team — helping carriers get the most out of our platform from their very first login. You will work across onboarding, account health, and support, building a comprehensive understanding of how a B2B SaaS company serves its customers in a specialized industry.
Key Responsibilities
Onboarding & Training
Guide new carrier clients through initial platform setup, data migration, and configuration.
Conduct live onboarding sessions (video call or on-site) to walk users through core TMS features.
Create and maintain tutorial materials, how-to guides, and help documentation.
Track onboarding progress and flag at-risk accounts to the team.
Account Health & Retention
Monitor customer engagement and usage metrics to proactively identify churn signals.
Execute regular check-ins with assigned accounts to ensure satisfaction and surface expansion opportunities.
Document customer feedback and relay product improvement requests to the development team.
Support renewal conversations and assist in upsell efforts where appropriate.
Support & Troubleshooting
Respond to inbound support tickets related to dispatch, accounting, safety, and integrations modules.
Diagnose and resolve common technical issues; escalate complex bugs with clear documentation.
Maintain a high standard of response time and customer communication quality.
Contribute to an internal knowledge base to speed up future support resolutions.
Qualifications
Required
Currently enrolled in or recently graduated from a Bachelor's program (Business, Communications, IT, Logistics, or related field).
Strong verbal and written communication skills in English.
Comfortable with technology — you pick up new software quickly.
Detail-oriented and highly organized, able to manage multiple open accounts and tickets simultaneously.
A genuine desire to help people and solve problems.
Nice to Have
Prior experience in a customer-facing role (support, sales, hospitality, etc.).
Familiarity with the trucking, logistics, or transportation industry.
Experience with CRM tools, helpdesk software, or SaaS platforms.
Basic understanding of software integrations (ELDs, QuickBooks, fuel cards) is a plus.
Proficiency in a second language (Spanish is a strong plus given our customer base).
What You Will Gain
Hands-on experience in B2B SaaS customer success at an AI-powered startup.
Direct exposure to the trucking & logistics industry — one of the largest sectors in the economy.
Mentorship from the founding team; your work will be seen and valued.
A portfolio of real accounts, onboarded and supported by you.
Competitive full-time internship compensation.
Flexible hybrid work arrangement.
Potential for a full-time role for high-performing interns.
